Ambassador Training

At the beginning of the travel season, Tourism Burlington offers an Industry Ambassador Training session for front line and/or new staff. This free half-day session features guest speakers from various attractions and events in the city including presentations on the history of Burlington. Participants also tour some of the downtown local attractions including the Art Gallery of Burlington, Joseph Brant Museum, Burlington Performing Arts Centre and St. Luke’s Church.  The goal is to ensure that staff are knowledgeable about what Burlington has to offer, so they can encourage visitors to stay longer in the city and enjoy all the attractions, events, shopping, dining and other activities. Participants receive a certificate and pin upon completion of the session.

2019 Ambassador Training

Wednesday June 5, 2019 8:30 – 12 noon Art Gallery of Burlington (walking tour of Downtown)

Discover #BurlON Videos

To help familiarize you with Burlington we have started to produce a number of brief videos highlighting attractions and events in our City.  Click on links below to visit our youtube page and make sure you review the descriptions for more details.  More videos will be developed next summer so stay tuned!


2018 Ambassador Training – Tuesday June 5, 2018 8:30 am – 12 noon Art Gallery of Burlington (plus walking tour of downtown)

Below are the links to the various presentations provided at the 2018 training:

Congratulations to Customer Service Award Recipients 2018

The following individuals were recognized at the 2018 Tourism Ambassador Training event for going above and beyond to give consistently excellent customer service (Giving Pickles).  Thanks for being such terrific Ambassadors for Burlington.

  • Alison Luff – Bronte Creek Provincial Park
  • Sam Field – Bronte Creek Provincial Park
  • Peter Filleti – Burlington Taxi
  • Catherine Curtis – Holiday Inn
  • Christine Bay – Holiday Inn
  • Daughney MacIntosh – Holiday Inn
  • Kim Parsons – Holiday Inn
  • Matthew Rubinovitch – Quality Inn
  • Elizabeth Adams – Royal Botanical Gardens

Give ’em a Pickle

Give ‘em a Pickle is a customer service training video we use during the Industry Ambassador Training sessions. Tourism Burlington has purchased a copy of this video and you can book it for your organization training by completing and faxing back this form.allabout4pickles