Ambassador Training

At the beginning of the travel season, Tourism Burlington offers an Industry Ambassador Training session for front line and/or new staff. This free half-day session features guest speakers from various attractions in the city (see below). Participants also tour some of the downtown local attractions including the Art Gallery of Burlington, Joseph Brant Museum, Burlington Performing Arts Centre and St. Luke’s Church.  The morning finishes with discussion and a video about the importance of customer service.  The goal is to ensure that staff are knowledgeable about what Burlington has to offer, so they can encourage visitors to stay longer in the city and enjoy all the attractions, events, shopping, dining and other activities. Participants receive a certificate and pin upon completion of the session.

2020 Ambassador Training

Due to COVID-19 this event was held virtually with guest speakers from our major attractions who provided online highlights.  The session was recorded and you can view the links on our Youtube page where we have the entire session plus specific areas.

Also below are the powerpoint presentations provided:











2019 Ambassador Training

Wednesday June 5, 2019 8:30 – 12 noon Art Gallery of Burlington (walking tour of Downtown and guest speakers).


Recipients of Customer Service Award, Rebecca and MistyAt this event we also recognized front line staff with Customer Service “Pickle” awards. Congratulations to the following recipients for giving exceptional customer service:
  • Stephanie Cho (Courtyard)
  • Nikita Gullion (Best Western)
  • Shaunice Dorsey (Best Western)
  • Aaron Winterhalter (Best Western)
  • Rebecca Rappaccioti (Best Western)
  • Ainslie Robertson (Best Western)
  • Irfan Hussain (Best Western)
  • Jacqueline Cuffie(Homewood Suites)
  • Misty Henry (Burlington Taxi)

Discover #BurlON Videos

To help familiarize you with Burlington we have started to produce a number of brief videos highlighting attractions and events in our City.  Click on links below to visit our youtube page and make sure you review the descriptions for more details.  More videos will be developed next summer so stay tuned!

Give ’em a Pickle

Give ‘em a Pickle is a customer service training video we use during the Industry Ambassador Training sessions. Tourism Burlington has purchased a copy of this video and you can book it for your organization training by completing and faxing back this form.allabout4pickles