Customer Service Award

Recognizing excellence in Customer Service

This customer service award has been created to recognize non-supervisory staff working in Tourism related businesses that consistently demonstrate customer service – over and above the excellent customer service that is expected in the job.

Staff may be full-time, part-time or seasonal and to have been working for a minimum of 3 months with their nominating employer.

Examples of eligible staff: front desk staff, maintenance and housekeeping staff, tour guides, customer service representatives, salespersons (non-supervisory), servers, bartenders, other front line staff.

Recognition will include:

  • A Tourism Burlington Pickle Award Certificate
  • A Tourism Burlington Pickle Award Memento
  • Group Picture and Listing on Tourism Burlington website
  • Recognition in the Tourism Burlington E-news with link to website
  • Presentation at Ambassador Training Event

What we are looking for on your nomination form:

  • Ensure the nomination form is completed in full
  • Look for both front-line and back of house staff when choosing nominees
  • Examples of internal/external customer service training:
    • In-house customer service training
    • Smart serve
    • Ambassador Training – Tourism Burlington
    • OTEC Training
    • Training Videos (Give ‘em a Pickle, FISH, etc.)
  • Examples of internal/external recognition:
    • Pickle prizes from Tourism Burlington
    • Employee of the month
    • Employer recognition/awards
    • Customer recognition/comment cards

In order to ensure that we are able to recognize a wide cross section of the business community, we may limit the number of allowable nominations per organization.

Nomination Deadline: Friday May 24, 2019     

Awards Presented at annual Ambassador Training on Wednesday June 5, 2019.

Nomination Form

Please complete the following nomination form in full.











Check and complete all that apply




Attach up to 2 supplementary pieces of information supporting this nomination. (Letters of Commendation, Awards, etc.)