About Tourism Burlington

2020 we celebrate 50 years in Burlington!

In 2020 Tourism Burlington will celebrate two special anniversaries!  In 1970 (50 years ago) a visitor centre was first established in Burlington along the

waterfront at Spencer Smith Park operated by the Burlington Chamber of Commerce.  In 1985 a separate non-profit Visitor & Convention Bureau was established overseen by a volunteer board which 35 years later has evolved into Tourism Burlington Inc.  So we are celebrating our long history of supporting the local tourism industry and promoting our beautiful city in 2020 through various events and activities.

Tourism Burlington is designated as the city’s destination marketing and management organization. We work with local tourism partners to promote the city as a business and leisure travel destination through a variety of marketing initiatives. Burlington attracts tourists and visitors to annual festivals and events, community attractions with a regional and world-class appeal, as well as meetings and conventions. Tourism Burlington’s staff and volunteers welcome visitors daily at the Tourism Burlington Visitor Centre located at 414 Locust St.


Burlington is seen as a distinctive waterfront destination known for its culture, festivals and outdoor experiences and tourism is recognized as an economic driver.


  • Originated as a Visitor Information Centre managed by the Burlington Chamber of Commerce in the mid 1980’s
  • Not-for-profit incorporated business governed by a 10 member volunteer Board of Directors elected each year at an Annual General Meeting.
  • Currently staffed with 3 full-time personnel and several weekend and seasonal travel counsellors.
  • Visitor Centre is also supported by part-time volunteer travel counsellors and student coop placements.


Tourism Burlington’s annual budget is approximately $490,000 with $375,000 received from The City of Burlington. Other sources of funding include partner co-op marketing initiatives; grants from various levels of government and profits from souvenir sales.

Core Service Areas

  • Marketing
  • Visitor Services
  • Partner Services

Key Markets

  • Leisure Travel – Events/Visiting Friends & Relatives
  • Meetings and Conventions
  • Sports Tourism
  • Public Relations
Partial Listing of Services
Collateral Events Services
Annual Visitors Guide Industry Ambassador Training Visitor Information Centre
Tear Map & other maps Exhibits at Shows/Events Site Inspection Tours
Tourism website & social media Media Receptions/FAM tours Cooperative Bid Packages
Meeting Brochure (digital) Tourism & Customer Service Awards Product Development Assistance
Co-op Advertising Partner Meetings & Annual General Meeting Visitor Seasonal Enewsletter
Event Organizers Resources Training Sessions Customer Service Resources
Burlington Posters/Banners Tourism Week Promotion Partner Bimonthly E-Newsletter